Shipping & Returns
Shipping Policy
Thank you for choosing TheMediLab for your online shopping needs. We are dedicated to providing you with the best possible shopping experience, which includes transparent and efficient shipping services. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
Processing Time:
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Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Lost or Damaged Packages:
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If your order is lost or damaged during transit, please contact our customer support team at support@themedilab.com.au days after receiving your order. We will work with you to resolve the issue and either refund your purchase or send a replacement
Contact Information:
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If you have any questions or concerns regarding our shipping policy, please contact us at support@themedilab.com.au.
Policy Updates:
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We reserve the right to update our shipping policy as necessary to reflect changes in our business practices or to comply with legal requirements. Any updates will be posted on our website.
Last Updated:
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This shipping policy was last updated on 15/12/2023.
Return & Exchange Policy
We do not provide any returns if the product has been ordered in the wrong size or a change of mind.
If the product is faulty or damaged upon arrival, it will be replaced free of charge. This must take place within 30 days.
Please feel free to contact us at support@themedilab.com.au if any problems occur with your product.